Ogilvie Advisory Ltd T/A The Islay Wellness Academy - Our Terms of Service

Effective date: 1st August 2022

 

Please read these terms carefully. They contain important details about your purchase from us.

 

1. OUR DETAILS

Who we are: Our legal name is Ogilvie Advisory Ltd. We are a company registered in Scotland, with company number SC540042. Our registered office is at 358 Riverside Drive, Dundee, DD1 4XD.

Contact our customer service team by email at [email protected]

If necessary, we may contact you by phone, email, or post using the contact details you provide in your order.

 

2. OUR CONTRACT WITH YOU

When you submit your order, you form a contract with us on the terms below.

The order page will describe which materials you can access, how long you can access them for, and the price you will pay.

 

3. NO RECORDING OR SHARING OF CONTENT

Each purchase is for your use only. Unless the product description says something different, the fees you pay allow just one person to access and use the course materials.

You must not share your account details with anyone else.

You must not share course materials, record them, copy them, or rebroadcast them in any format.

 

4. USER-GENERATED CONTENT AND COMMENTS

We may provide you the opportunity to post comments on content within the site, participate in discussions with other members of The Islay Wellness Academy community, or publish your own content within the platform. We may, in our own judgement, moderate any content to post to our site. We can also remove content you post at any time.

You must only submit original content for publication. If you submit content to our site, and that content infringes on someone else’s copyright, you must pay all our expenses if they sue us.

By submitting content to our site, you grant us a perpetual, royalty-free, non-transferable, and irrevocable licence to reproduce the content on our website.

 

5. CODE OF CONDUCT

We may publish a code of conduct to protect our members from abusive comments and behaviours by other members. You must comply with any reasonable rules in such a code of conduct.

 

6. OUR RIGHTS TO MAKE CHANGES

Minor changes: We may change these terms or the features of our products:

  • to comply with changes in the law; and
  • for technical improvements, such as to improve reliability or fix a security threat.

More significant changes: We may change the content of our programmes by:

  • updating course content
  • changing course availability
  • changing or discontinuing certificate programmes

 

7. YOUR RIGHTS TO CANCEL THIS CONTRACT

The first 14 days after you subscribe to one of our online programmes is called the “cancellation period”. You can cancel this contract during the cancellation period and get a full refund as long as you have not logged in and accessed any of the content.

By placing this order:

  • you ask us to give you immediate access to the digital content; and
  • you acknowledge that you will lose the right to cancel this contract once you access the online content.

If you’d like to change your mind and cancel the contract before logging in, please email [email protected].

 

8. OUR RIGHTS TO END THE CONTRACT

We may end this contract if you:

  • breach clause 4 (No Recording or Sharing of Content); or
  • breach the members’ code of conduct.

If we cancel because you breach this contract, we may withhold your fees paid as liquidated damages for the breach of contract.

 

9. REFUNDS

All refunds are issued using the same method you used for payment.

We will process refunds as quickly as possible. Please allow five business days for the refund to arrive in your account before following up with us.

 

10. SUMMARY OF YOUR LEGAL RIGHTS.

We are required by law to supply products that comply with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

These are your key legal rights:

a) All our products are considered digital content. Under the Consumer Rights Act 2015, digital content must be as described, fit for purpose, and of satisfactory quality:

b) If your digital content is faulty, you're entitled to a repair or a replacement.

c) If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get a full or partial refund.

d) If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation.

These rights are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

 

11. OTHER IMPORTANT TERMS

You cannot transfer your rights to someone else. Each product we sell is for the personal use of the buyer only.

Nobody else has any rights under this contract. This contract is between you and us. Nobody except you and us can enforce anything in this contract.

Governing law and dispute resolution:

  • These terms are governed by Scots law.
  • If you live in the UK, both you and we must use the courts in your part of the UK to resolve any disputes that arise from or relate to this contract.
  • If you live outside the UK, both you and we must use the Scottish Courts to resolve any disputes that arise from or relate to this contract.