The Journey of An Email

Why We Ask You to Check Your SPAM Folder

Sometimes, even when you’ve made a direct purchase or signed up for an event, our emails may not reach your inbox. This is because of your email provider’s filtering system, which can sometimes redirect messages to your SPAM or junk folder—even when you’ve interacted with us before.

We do everything we can to ensure you receive our emails, but some things are out of our control. To make sure you don’t miss important updates, we recommend adding our email addresses to your contacts or safe senders list.

Where Our Emails Come From

We send emails from three main sources:

1. Auto Emails – Purchase Confirmations & Event Updates

📩 [email protected]
These emails are automatically sent when you:

• Purchase a product
• Register for an event
• Receive event updates, Zoom links, and recordings (only if you’re subscribed)

🔹 Important: If you are not subscribed to our website, you will not receive event updates, Zoom links, or recordings because the connection between our system and your email isn’t fully open. To receive all communications, please subscribe—you can unsubscribe anytime with one click.

🔹 Note: Replies to this email will not reach us. For direct support, please use our support desk email below.

2. Community Emails – Conversations & Mentions

📩 [email protected]
If you are a member of our Soul-Tribe community, you may receive emails from this address when:

• You actively participate in discussions
• Someone tags your name in a comment or reply

3. Support Desk – For Any Questions or Issues

📩 [email protected]
If you're missing an email, have a question about a purchase, or need help with an event, please reach out via our support desk.

🔹 Please Note:

• Our support desk is not manned 24/7.
• We are based in the UK, so our time zone may be different from yours.
• We always respond as quickly as possible—please be patient with us.

💙 Kind Reminder: Behind every email, there’s a real person who genuinely cares. When reaching out, please consider the tone of your message. We are here to help you with love and kindness.

✨ Thank you for being part of our community! ✨